Terugbetalingsbeleid
Refund & Return Policy
Last updated: June 20, 2026
At MARINELLE, customer satisfaction is important to us.
EU Right of Withdrawal
Customers within the European Union have the legal right to withdraw from their purchase within 14 days of receiving their order without providing a reason.
To be eligible:
Products must be unused
Products must be in original packaging
Products must be in resalable condition
Proof of purchase is required
To exercise this right, please contact:
30-Day Return Policy
In addition to your statutory rights, MARINELLE offers a 30-day return policy.
To be eligible:
Products must be unused
Products must be in original packaging
Products must be in resalable condition
Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
Opened beauty products
Opened skincare products
Opened cosmetics
Opened personal care products
Opened food supplements
unless the product is defective, damaged, or incorrectly supplied.
Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Refunds
Approved refunds will be issued to the original payment method within 10 business days.
Banks and payment providers may require additional processing time.